Vol. 44 The importance of good customer service.

What is customer service?

As mentioned last week, good customer service means that the consumer is fully satisfied with the product and/or assistance.

Understanding the public, addressing people's needs and finding solutions for them is not always easy. Above all because it is necessary to identify their problems correctly in order to offer the best, most complete experience and of course the most pleasant and satisfactory interaction.

For many, experience and service are just as important as the quality of the fabric, since it is essential not to sit idly by, on the contrary, one must find out how I can provide the best possible solution, despite the fact that there are some impediments that They do not depend on you.

For example, if you do not have a particular fabric or the product is no longer in stock, you can suggest another similar one or immediately notify us to make a restock.

Empathy, trust, patience and serving the customer in a good way are key factors to satisfy the demands of the public and keep them coming back again.

Another very important point is the speed, good exchange of information and efficiency with which a person must be attended to. After all, who likes waiting hours for bad service, right?

For us, customer service in the company is not only about solving problems, but about creating a stable relationship of trust, transparency and closeness with people to be able to deliver value to our products, fulfill what was promised, put ourselves in the consumer's shoes. and understand their emotions, since for us they are the most important part of the business.

In addition, the support that FORMATEX offers to our consumers before, during and after the purchase, since it is of utmost importance to answer their questions and listen to their comments. Of course, taking into account the company's policies and guidelines.

Understanding what customer service is and being aware of its importance is the first step to improving the company's process and that of our buyers.

Therefore, we will always be aware of your needs, priorities and suggestions through excellent communication via telephone or digital.

You can leave in the comments below what you like most about our services or what you could improve to give you a better experience.

Author | Jimena Chavez

"This information is for reference only, to obtain precise details about the use, qualities and care of our products, it is necessary to consult directly with your seller before making a purchase or receiving recommendations."